FAQ & help
Quick answers about orders, turnaround, files and billing. The full rules are in our Terms of Use and Privacy Policy.
How long until I get my results?
Resume ranking (employers): your ranked report is emailed to you, usually within 1 business day after you upload. Larger batches can take longer; we’ll email you if there’s a delay.
Resume Review & Fix Report (job seekers): emailed to you, usually within 1 business day after you upload.
Designed Resume PDF (Resume Builder): generated automatically and emailed right after your payment is confirmed.
Right after you submit a ranking or report, we email you an “order received” message with your reference number. Keep it for any questions.
Haven’t heard back?
Check your spam or junk folder first. Then reply to your order-received email, or write to ingrid@expolious.com with your reference number.
What do the plans include?
| Plan | Price (per batch) | Resumes per batch | Custom variables |
|---|---|---|---|
| Free | Free | Up to 5 | None (3 set variables + 2 you choose) |
| Basic | $4.99 | Up to 50 | 1 |
| Professional | $12.99 | Up to 100 | Up to 2 |
| Advanced | $22.99 | Up to 500 | Up to 3 |
| Unlimited | $45.99 | Unlimited (up to 1,000 per upload) | Up to 5 |
Every plan, including Free, includes 5 interview questions for each of your top 5 candidates. Paid plans are one-time payments through PayPal, not subscriptions, and must be used within 30 days of purchase. See pricing for the full list of variables on each plan. For job seekers, the Resume Review & Fix Report is $5.95 and the Report + Re-check bundle is $10.95 (re-check within 30 days).
What if I have more resumes than my plan allows?
The worksheet won’t accept more resumes than your plan’s limit. Choose a larger plan, or split the stack into separate batches.
Which files can I upload?
PDF, Word (.doc or .docx), TXT and RTF files, up to 10 MB each. Job seekers can also add an optional LinkedIn profile PDF. Files with macros, embedded objects, scripts or other active content are refused, as are files whose contents don’t match their type. If a file is refused, save it again as a plain PDF and re-upload it.
How long do you keep my files?
Uploaded resumes and job descriptions (including LinkedIn profile PDFs) are kept for up to 30 days and then deleted. Resume Builder interviews and drafts are deleted 7 days after you start, or right away when you click “Delete my data now”. A Designed Resume PDF is deleted from our server right after it’s emailed. To ask for early deletion, email ingrid@expolious.com. Details: How we handle your files and our Privacy Policy.
Can I get a refund?
Our refund rules are in the Terms of Use. In short:
- Designed Resume PDF: because it’s delivered instantly, it is non-refundable once delivered. If it doesn’t arrive or the file is damaged, contact us and we’ll resend or fix it (Terms §3.4B).
- Billing problems: if you think a charge is wrong, please contact us at ingrid@expolious.com before you file a chargeback or payment dispute so we can try to fix it (Terms §10.7).
Nothing here limits any PayPal buyer-protection or chargeback rights you have.
Do you make hiring decisions?
No. Rankings are decision support. We score job-related information from the resume only, and the final decision is always yours.
Contact
Email ingrid@expolious.com (include your reference number if you have one), or write to Expolious LLC, PO Box 224, HVNP, HI 96718. To report a security problem, see security.txt.